DELIVERY PROCEDURE - Greater Outaouais Area:
- Deliveries will be made every Saturday for all orders received until Friday @ 6 p.m.
- Shipping costs are $10, regardless of the order amount
- If you opt for the COD (Cash on Delivery) option, you have to pay the full amount in advance - including delivery costs in cash to the delivery agent
- Please check your shipping information before placing the order. We are not responsible for any error or if the goods are delivered to the wrong address or for the theft of your package at your home in your absence. Please plan to receive your package on Saturday between 9 a.m. and 5 p.m.
- Packages not delivered or have an incorrect address will be refunded after deduction of the actual delivery costs incurred
DELIVERY PROCEDURE - Canada Wide:
Deliveries will be made through Canada Post services. Orders will be sent within 2 days. Once the order is processed, a Canada Post tracking number will be emailed to you
The delivery charge will be $25 for each order under 5kg. Shipping costs for orders over 5kg will be specified when placing the order
The COD (Cash on Delivery) option is not available for shipments with Canada Post
Please check your shipping information before placing the order. We are not responsible for any error or if the package is returned to us. We are not responsible for the theft of your package at your home in your absence. Please track your package or have it delivered to a secure location. We use Canada Post services without signature
Unclaimed, refused or with an incorrect address will be refunded after deduction of the actual delivery costs incurred (initial shipping costs + return costs to our address)
LOCAL PICKUP PROCEDURE (No Delivery Charge)
- Do you live nearby and want to avoid shipping costs? Possible with the "Collect" option which is offered to you free of charge
- Once the order is processed, you will receive an email when the goods are ready for pick-up. Collection can only be done on Saturdays at 60 Rue de Carillon, Gatineau J8X 2N9 Canada
- Please have your order number ready, a clerk will take the order out and put it in front of the door. Please respect the 2 meters distance. We kindly ask you not to enter the warehouse
- You have 4 weeks to collect your package. After this period, the order will be de facto canceled.
CANCELLATION OF ORDERS & REFUNDS
- Any cancellation or refund request must be sent by email to: firstname.lastname@example.org
- Any order can be canceled within 24 hours. After receipt of the goods, you have a period of 5 days to make a complaint or request a refund. After this period, no refund can be granted.